jethokiPrivacy Policy

This page describes what we collect when you use jethoki and how we keep that data protected. We recognise that privacy is central to trust; we collect only the information necessary to operate our platform, process payments, verify accounts, and comply with applicable law. Our data handling practices apply uniformly to all account holders, whether they access jethoki via mobile app, web browser, or any other method.

We at jethoki do not sell personal data to third parties. We share information only with payment processors, fraud-prevention vendors, and legal authorities where required by law. Your account information—email, phone, identity documents, and transaction history—remains encrypted at rest and in transit. This policy explains our collection, use, storage, and your rights regarding your data.

If you have questions about this policy or wish to exercise your data rights (access, correction, deletion), contact our support team via email or in-app chat. We respond to data requests within the timeframe specified by applicable law.

What Data We Collect on jethoki

We collect data in three categories: account registration, transaction history, and device information.

Registration data: When you create a jethoki account, we collect your email address, phone number, full name, date of birth, and identity document (national ID, passport, or equivalent). We use this to verify your identity (KYC), prevent underage access, and comply with anti-money-laundering rules. Registration data is mandatory; without it, your account cannot be activated.

Device data: We collect information about the device you use to access jethoki: operating system, browser type, IP address, and device identifier. We use this to prevent fraud, detect multiple accounts, enforce geographic restrictions, and optimise performance. Device data is retained for up to twelve months.

How We Use Your Data on jethoki

We use your data for the following purposes:

• Account operations: Authenticating your login, processing deposits and withdrawals, calculating bonuses and cashback, and managing your tier status.
• Compliance and fraud prevention: Verifying your identity, detecting suspicious activity, blocking underage or duplicate accounts, and responding to law enforcement requests.
• Game delivery: Streaming live sportsbook odds (Liga 1, Piala AFF, MotoGP), live-dealer tables, and slot games; tracking your session history for responsible limits and dispute resolution.
• Customer support: Responding to your inquiries via email, in-app chat, or phone; escalating complaints; and maintaining a support ticket history.
• Marketing (optional): With your explicit consent, we may send promotional emails about new games, seasonal events (Idul Fitri, Idul Adha, Imlek, Nyepi), and tier-exclusive offers. You can unsubscribe at any time via your account preferences.

We do not use your data for purposes beyond these. We do not build profiles for targeted advertising outside jethoki. We do not sell or lease your information to brokers, data aggregators, or other commercial entities.

Third-Party Data Processors

We share your data with the following categories of service providers:

• Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment receive your transaction details (amount, date, payee) to process deposits and withdrawals. We do not provide your identity documents to payment processors.
• Fraud-prevention vendors: We use third-party services to detect suspicious login attempts, duplicate accounts, and unusual betting patterns. These vendors receive transaction summaries and device data but not your identity documents.
• Cloud hosting providers: Our servers may sit outside your jurisdiction. Data is encrypted in transit and at rest. Our hosting providers are contractually bound to protect your information and may not use it for their own purposes.
• Legal authorities: Where required by law, we disclose your information to government agencies, financial regulators, and law enforcement. We notify you of such requests unless legally prohibited from doing so.

All processors are contractually bound to maintain confidentiality and process data only as instructed by jethoki.

Data Retention on jethoki

We retain your data as follows:

• Account registration data (name, email, phone, identity documents): indefinitely, or until you request deletion.
• Transaction history: indefinitely for audit and legal compliance.
• Device and login logs: up to twelve months.
• Support tickets and communications: two years, unless required longer by law.
• Marketing consent records: until you withdraw consent.

If your account is closed or dormant for five years, we may archive your data. Archived data is no longer accessible via your account but is retained for legal obligations. If you request deletion, we remove your account data within thirty days, except where required to retain it by law (e.g. anti-money-laundering records).

Cookies and Tracking

We use cookies to maintain your login session, remember your preferences, and measure site performance. Our cookies are functional (necessary for jethoki to work) and analytical (help us understand how members use the platform). We do not use tracking cookies to follow you across other websites.

Your browser allows you to block or delete cookies. Blocking functional cookies will prevent you from accessing jethoki; blocking analytical cookies has no impact on functionality. You can manage cookie preferences in your browser settings.

Contacting jethoki About Privacy

If you have concerns about how we handle your data, wish to exercise your rights, or have questions about this policy, contact our Data Protection team:

• Email: [email protected] (or the support email listed in your account dashboard).
• In-app chat: available during business hours in English.
• Phone: contact details available via in-app menu.

We aim to respond to all data requests within fourteen days. If you are dissatisfied with our response, you may escalate to your local data protection authority.

Our jethoki Data Protection Principles

We at jethoki are committed to data protection. We collect only information necessary to operate our platform and comply with law. We encrypt your data, limit access to authorised staff, and prohibit sale or misuse. We respect your rights and respond to access and deletion requests promptly.

Our privacy practices apply uniformly across all jurisdictions where jethoki operates. If local law requires higher standards (e.g. GDPR in Europe), we meet those standards. This policy is available in English; if there are discrepancies between translations, the English version is authoritative.

We review and update this policy periodically. Material changes will be announced via email and in your account dashboard. Your continued use of jethoki after a policy change constitutes acceptance of the updated terms.